These terms apply to rooms, event halls, restaurant tables and online food orders placed with DinePOS - Restaurant, Hotel and Billing System. By sending a booking or an order you accept them. Reception can explain any point before you pay.
1. Requests are not a confirmed booking
A room, hall or table request is received as pending until we confirm it by phone, WhatsApp, SMS or email. We may offer another room type, hall or time if the first choice is full. Online food orders are accepted when the kitchen confirms them.
2. Room stays
Check-in is from 14:00 and check-out is by 10:00 unless we agree otherwise in writing. A booking is for the named guest. Extra adults, children or beds may be charged. We may ask for a valid ID at arrival. Early arrival or late departure depends on the house and may carry a fee.
3. Event halls
The quoted hall price covers the hours and guest count we confirm. Extra hours, extra guests, extra décor or outside catering must be agreed in advance. You are responsible for damage caused by your guests. The hall must be left reasonably clean unless a clean-down fee is included.
4. Restaurant tables
Tables are held for 15 minutes after the reserved time. After that we may release the table. Please tell us if your party size changes. We cannot guarantee a specific table.
5. Deposits and payment
We may ask for a deposit to hold a room, hall or large table. The deposit is part of the bill unless these terms say it is forfeited. The balance is due at check-in, before the event, or as stated on your confirmation. We accept the payment methods shown at the desk or on the website. Prices are in the currency shown on the site.
6. Cancellations and no-shows
Room: cancel at least 24 hours before check-in for a deposit refund, unless your confirmation states a longer window. Later cancel or no-show: the deposit is kept and we may charge one night.
Hall: cancel at least 7 days before the event date for a deposit refund. Later cancel or no-show: the deposit is kept.
Table: cancel at least 2 hours before the booking. Repeated no-shows may be refused later bookings.
Food order: you may cancel until the kitchen starts the order. After that, charges stand.
Refunds go back to the same account or method used to pay, usually within 7 working days.
7. House rules
Quiet hours, smoking rules and visitor rules apply as posted at the property. We may refuse or end a stay, event or table if guests are abusive, illegal activity is suspected, or the booking was made with false details. Reasonable charges for damage, extra cleaning or unpaid extras will be added to the bill.
8. Children, accessibility and extras
Tell us about cots, extra beds, accessibility needs or allergies when you book. We will try to help but cannot promise every request. Mini-bar, laundry, transfers and other extras are charged separately unless marked as included.
9. Liability
DinePOS - Restaurant, Hotel and Billing System is not liable for loss of belongings left in rooms, halls or vehicles except where the law says otherwise. We are not responsible for delays caused by weather, power, road closures or other events outside our control. Our liability for a cancelled booking is limited to a refund of money you paid us for that booking.
10. Changes
We may update these terms. The version on this website on the day you book applies to that booking. Questions: 01812391633.
1. Requests are not a confirmed booking
A room, hall or table request is received as pending until we confirm it by phone, WhatsApp, SMS or email. We may offer another room type, hall or time if the first choice is full. Online food orders are accepted when the kitchen confirms them.
2. Room stays
Check-in is from 14:00 and check-out is by 10:00 unless we agree otherwise in writing. A booking is for the named guest. Extra adults, children or beds may be charged. We may ask for a valid ID at arrival. Early arrival or late departure depends on the house and may carry a fee.
3. Event halls
The quoted hall price covers the hours and guest count we confirm. Extra hours, extra guests, extra décor or outside catering must be agreed in advance. You are responsible for damage caused by your guests. The hall must be left reasonably clean unless a clean-down fee is included.
4. Restaurant tables
Tables are held for 15 minutes after the reserved time. After that we may release the table. Please tell us if your party size changes. We cannot guarantee a specific table.
5. Deposits and payment
We may ask for a deposit to hold a room, hall or large table. The deposit is part of the bill unless these terms say it is forfeited. The balance is due at check-in, before the event, or as stated on your confirmation. We accept the payment methods shown at the desk or on the website. Prices are in the currency shown on the site.
6. Cancellations and no-shows
Room: cancel at least 24 hours before check-in for a deposit refund, unless your confirmation states a longer window. Later cancel or no-show: the deposit is kept and we may charge one night.
Hall: cancel at least 7 days before the event date for a deposit refund. Later cancel or no-show: the deposit is kept.
Table: cancel at least 2 hours before the booking. Repeated no-shows may be refused later bookings.
Food order: you may cancel until the kitchen starts the order. After that, charges stand.
Refunds go back to the same account or method used to pay, usually within 7 working days.
7. House rules
Quiet hours, smoking rules and visitor rules apply as posted at the property. We may refuse or end a stay, event or table if guests are abusive, illegal activity is suspected, or the booking was made with false details. Reasonable charges for damage, extra cleaning or unpaid extras will be added to the bill.
8. Children, accessibility and extras
Tell us about cots, extra beds, accessibility needs or allergies when you book. We will try to help but cannot promise every request. Mini-bar, laundry, transfers and other extras are charged separately unless marked as included.
9. Liability
DinePOS - Restaurant, Hotel and Billing System is not liable for loss of belongings left in rooms, halls or vehicles except where the law says otherwise. We are not responsible for delays caused by weather, power, road closures or other events outside our control. Our liability for a cancelled booking is limited to a refund of money you paid us for that booking.
10. Changes
We may update these terms. The version on this website on the day you book applies to that booking. Questions: 01812391633.